1.Delivery & Shipping Policy:- More than 95% of our products are available in stock, while some products are manufactured after receiving orders. For products that are in stock, we ship within 24 hours from the time you place your order.
2.Exceptions to Our Shipping and Delivery Policy:- The following exceptions will require extended shipment and/or delivery times: Products customized as per customer specification will take around 5-7 days to dispatch. Products that are normally stocked but that are temporarily out of stock. Products that are not normally stocked and must therefore be special ordered. Delivery pin code is not supported by major couriers. In this case we need to- ship by Speed Post which takes a 4-5 days longer.
3.Delays in Shipping:-On occasion, we may experience an unforeseen delay in the shipment of your order. In such a case, you will be notified via email. When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.
4.Shipping Timeframes:-Our standard method of shipping is Air Courier for light weight items and Surface Courier for Heavier items. You may expect to receive your order within 5 to 7 business days from the date from Dispatch of order depending on location. Inspect your order. Do not accept an order if box is physically damaged. Contact Customer Support and inform them of the damage immediately
5.If Your Order Does Not Arrive On Time:-If your order does not arrive within the specified delivery timeframe, please let us know. Tracking information is provided via email for all orders. On occasion, orders may be delivered to a person other than yourself. This may include a family member, neighbor, co-worker, or property manager. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us.
Other factors include delay in delivery through the courier partner, transporters strike etc. Craftvala will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the goods howsoever caused.
6.Cancellation of order:- We reserve the right to cancel any order without any explanation for doing so, under situations where we are not able to meet the requirement of the order placed, or the order so placed/cancelled does not comply with our policy, or for any other reason. However, we will ensure that any communication regarding cancellation of an order so cancelled is intimated within appropriate time frame to the concerned, person and any applicable refund is made within a reasonable time period. In case of product orders cancelled by us due to unavailability of products or delays in fulfilment, we will provide 100% refund for that product. Refund will be processed through the same online mode in 2-3 working days.